Remote Support Services is available to all New and existing clients. Before you click on the "I Need Support" button, please follow the steps provided below:
If you have not done so, please Contact our Technical Support Office at 954-572-9115, Option #3
The Support Engineer that will assist you, will provide you with his Agent Number.
Upon Engineer's instructions, click on "I Need Support" button.
The Engineer will provide you with further Instructions to install.
If your company is not setup for Payment Terms, please have a Credit Card ready and provide
it to the Support Engineer to expedite Remote Support.
Thank you for using our Remote Support Services.
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Post
Sales Support
We want to ensure that you
are satisfied with your purchase. We are including the following
information to assist you after your purchase. It is our intention
that we provide complete satisfaction with each purchase.
Technical
Assistance
If you require assistance with the installation or operation
of your equipment please call our technical support department
at (954) 572-9115 for assistance. Our technical support engineers
are trained in a wide variety of products. They are also able
to assist you in directly contacting the manufacturer. If necessary
they can assist you in requesting an on-site service call. DASNet
also offers a variety of on-site technical capabilities from
break-fix to high end solution implementation. We have the flexibility
to adapt to whatever situation or need that our customers may
have. We also have the capabilities to provide our customers
with responsive break-fix and service block-hours or agreements.
Product Return
Requests
The guidelines below are designed to maximize your flexibility
if you want to return a product. To maintain the competitive prices
we offer you, it is essential that we carefully manage returns.
Product Return Policy
To return product:
Please call and ask to speak to the RMA administrator. Please
have the following information available to expedite the processing
of your return: invoice number, product part number/description
and reason for return
After review and acceptance of your request, we will issue a
RMA number.
We cannot guarantee our acceptance of your request, but we
will make every effort to assist you.
